{"id":45,"date":"2023-05-25T09:00:53","date_gmt":"2023-05-25T09:00:53","guid":{"rendered":"https:\/\/www.alcoawheels.com\/europe\/cs\/?page_id=45"},"modified":"2025-02-10T14:35:51","modified_gmt":"2025-02-10T13:35:51","slug":"casto-kladene-otazky","status":"publish","type":"page","link":"https:\/\/www.alcoawheels.com\/europe\/cs\/casto-kladene-otazky\/","title":{"rendered":"\u010cast\u00e9 dotazy"},"content":{"rendered":"\n
\"Frequently

\u010casto kladen\u00e9 ot\u00e1zky<\/h1><\/div><\/div><\/div>\n\n\n\n

VA\u0160E OT\u00c1ZKY, ODPOV\u011aDI.<\/h4>
\n

O1. Chci v\u00edce informac\u00ed o va\u0161ich produktech v\u010detn\u011b technick\u00fdch podrobnost\u00ed.<\/p>

\n

Technick\u00e9 informace si m\u016f\u017eete st\u00e1hnout v \u010d\u00e1sti Zdroje\/Ke sta\u017een\u00ed<\/a>.<\/p>\n\n\n\n

Pokud chcete kontaktovat jednoho z distributor\u016f kol Alcoa, nav\u0161tivte str\u00e1nku Kontakty<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

O2. Chci koupit kola Alcoa. Koho m\u00e1m kontaktovat?<\/p>

\n

S po\u017eadavkem kontaktujte va\u0161eho nejbli\u017e\u0161\u00edho distributora kol Alcoa zde<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

O3. Pokud po\u0161lu reklamovan\u00e9 kolo do centra technick\u00e9 podpory, dostanu n\u00e1hradn\u00ed kolo?<\/p>

\n

Ne, centrum technick\u00e9 podpory neposkytuje n\u00e1hradn\u00ed kola.<\/p>\n<\/div><\/div>\n\n\n\n

O4. Jak dlouho trv\u00e1 dod\u00e1vka nov\u00e9ho kola?<\/p>

\n

Po uzn\u00e1n\u00ed va\u0161\u00ed reklamace v\u00e1m bude zasl\u00e1no nov\u00e9 kolo.  Jak dlouho to bude trvat z\u00e1vis\u00ed na r\u016fzn\u00fdch okolnostech, jako je vzd\u00e1lenost, typ kola a aktu\u00e1ln\u00ed pl\u00e1n v\u00fdroby na\u0161\u00ed tov\u00e1rny. Pokud chcete zpr\u00e1vu o stavu, kontaktujte centrum technick\u00e9 podpory e-mailem (fleet@howmet.com<\/a>) nebo telefonicky (\"\" +36-22-531841<\/a> od pond\u011bl\u00ed do p\u00e1tku 8:00-16:30 CET).<\/p>\n<\/div><\/div>\n\n\n\n

O5. M\u00e1m kola Dura-Bright\u00ae<\/sup> Alcoa. Jak je udr\u017e\u00edm leskl\u00e1?<\/p>

\n

P\u0159e\u010dt\u011bte si na\u0161e pokyny pro \u010di\u0161t\u011bn\u00ed <\/a>a shl\u00e9dn\u011bte na\u0161e video<\/a>. Spole\u010dnost Howmet tak\u00e9 nab\u00edz\u00ed \u0161irokou \u0161k\u00e1lu zna\u010dkov\u00e9ho p\u0159\u00edslu\u0161enstv\u00ed pro kola Alcoa. V\u00edce informac\u00ed naleznete v na\u0161em katalogu<\/a>.<\/p>\n\n\n\n

Produkty pro \u010di\u0161t\u011bn\u00ed a \u00fadr\u017ebu kol Alcoa lze koupit u na\u0161ich ofici\u00e1ln\u00edch distributor\u016f, kte\u0159\u00ed jsou uveden\u00ed v seznamu zde<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

O6. M\u00e1m brou\u0161en\u00e1 kola Alcoa se skvrnami na povrchu. Mohu to reklamovat?<\/p>

\n

Ne. Centrum technick\u00e9 podpory nep\u0159ijme tuto reklamaci. Tento typ probl\u00e9mu bude prozkoum\u00e1n pouze u kol s povrchovou \u00fapravou Dura-Bright\u00ae<\/sup>.<\/p>\n\n\n\n

V\u00edce informac\u00ed o \u0159\u00e1dn\u00e9 \u00fadr\u017eb\u011b z\u00edsk\u00e1te sta\u017een\u00edm na\u0161eho let\u00e1ku pro \u010di\u0161t\u011bn\u00ed<\/a>. Produkty pro \u010di\u0161t\u011bn\u00ed a \u00fadr\u017ebu kol Alcoa lze koupit u na\u0161ich ofici\u00e1ln\u00edch distributor\u016f, kte\u0159\u00ed jsou uveden\u00ed v seznamu zde<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

O7. Nemohu naj\u00edt raz\u00edtko \/ datum v\u00fdroby.<\/p>

\n

Pod\u00edvejte se na m\u00edsto ozna\u010den\u00e9 na obr\u00e1zku. Datum raz\u00edtka (MMDDRR) je 6m\u00edstn\u00e9 \u010d\u00edslo. Prvn\u00ed 2 \u010d\u00edslice ozna\u010duj\u00ed m\u011bs\u00edc, n\u00e1sleduj\u00ed 2 \u010d\u00edslice pro den a posledn\u00ed 2 \u010d\u00edslice uv\u00e1d\u00ed rok. P\u0159ipojen\u00fd p\u0159\u00edklad ukazuje kolo vyroben\u00e9 30. Srpna 2017.<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

O8. Nemohu poslat reklamaci. Registra\u010dn\u00ed formul\u00e1\u0159 nep\u0159ijme data, kter\u00e1 zad\u00e1v\u00e1m.<\/p>

\n

Kontaktujte centrum technick\u00e9 podpory e-mailem (fleet@howmet.com<\/a>) nebo telefonicky (\"\" +36-22-531841<\/a> od pond\u011bl\u00ed do p\u00e1tku 8:00-16:30 CET).<\/p>\n<\/div><\/div>\n\n\n\n

O9. Po registraci jsem neobdr\u017eel potvrzen\u00ed. Jak m\u00e1m postupovat?<\/p>

\n

Nejprve zkontrolujte va\u0161i doru\u010denou po\u0161tu, slo\u017eku spamu a nevy\u017e\u00e1dan\u00e9 po\u0161ty. Potvrzen\u00ed bylo posl\u00e1no na e-mailovou adresu, kterou jste pou\u017eili v registraci. Pokud nem\u016f\u017eete zpr\u00e1vu naj\u00edt, kontaktujte centrum technick\u00e9 podpory e-mailem (fleet@howmet.com<\/a>) aby zjistili stav va\u0161eho pod\u00e1n\u00ed.<\/p>\n<\/div><\/div>\n\n\n\n

O10. Do o\u010dek\u00e1van\u00fdch 5 dn\u016f jsem neobdr\u017eel pr\u016fvodku DHL. Co m\u00e1m d\u011blat?<\/p>

\n

Nejprve zkontrolujte va\u0161i doru\u010denou po\u0161tu, slo\u017eku spamu a nevy\u017e\u00e1dan\u00e9 po\u0161ty. Potvrzen\u00ed bylo posl\u00e1no na e-mailovou adresu, kterou jste pou\u017eili v registraci. Pokud nem\u016f\u017eete st\u00e1le pr\u016fvodku naj\u00edt, kontaktujte centrum servisn\u00ed podpory e-mailem (fleet@howmet.com<\/a>) nebo telefonem (\"\" +36-22-531841<\/a> od pond\u011bl\u00ed do p\u00e1tku 8:00-16:30 CET).<\/p>\n\n\n\n

Upozorn\u011bn\u00ed! Nikdy nepou\u017e\u00edvejte rukou psan\u00e9 dodac\u00ed dokumenty. Pou\u017e\u00edvejte elektronick\u00e9 pr\u016fvodky DHL. V p\u0159\u00edpad\u011b probl\u00e9m\u016f kontaktujte centrum technick\u00e9 podpory e-mailem (fleet@howmet.com<\/a>) nebo telefonem (\"\" +36-22-531841<\/a> od pond\u011bl\u00ed do p\u00e1tku 8:00-16:30 CET).<\/p>\n\n\n\n

<<Spr\u00e1vn\u00e1 pr\u016fvodka DHL>><\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

O11. Slu\u017eba DHL je\u0161t\u011b nevyzvedla mnou reklamovan\u00e9 kolo. Co m\u00e1m d\u011blat?<\/p>

\n

Nejprve zkontrolujte, zda jste obdr\u017eeli elektronickou pr\u016fvodku DHL. Byla posl\u00e1na na e-mailovou adresu, kterou jste pou\u017eili v registraci. Nezapome\u0148te zkontrolovat slo\u017eky nevy\u017e\u00e1dan\u00e9 po\u0161ty a spamu. Zavolejte na m\u00edstn\u00ed \u010d\u00edslo DHL, kter\u00e9 je uveden\u00e9 na dokumentu a \u017e\u00e1dejte informace o stavu. Viz referen\u010dn\u00ed \u010d\u00edslo DHL uveden\u00e9 v e-mailu.<\/p>\n\n\n\n

Upozorn\u011bn\u00ed! P\u0159ed t\u00edm, ne\u017e DHL p\u0159evezme kolo, vytiskn\u011bte formul\u00e1\u0159 l\u00edstku kola Alcoa a \u0159\u00e1dn\u011b jej ke kolu p\u0159ipevn\u011bte. Nepou\u017e\u00edvejte jak\u00e9koliv rukou psan\u00e9 dokumenty. Pokud to nen\u00ed mo\u017en\u00e9, vyberte slu\u017ebu \u201eEconomyselect\u201c.<\/em><\/p>\n\n\n\n

Pokud nez\u00edsk\u00e1te \u017e\u00e1dn\u00e9 potvrzen\u00ed, kontaktujte centrum technick\u00e9 podpory e-mailem (fleet@howmet.com<\/a>) nebo telefonem (\"\" +36-22-531841<\/a> od pond\u011bl\u00ed do p\u00e1tku 8:00-16:30 CET).<\/p>\n<\/div><\/div>\n\n\n\n

O12. Jak zjist\u00edm, zda byla moje reklamace uzn\u00e1na nebo zam\u00edtnuta? Jak zjist\u00edm stav sv\u00e9 \u017e\u00e1dosti?Q12. Jak zjist\u00edm, zda byla moje reklamace uzn\u00e1na nebo zam\u00edtnuta? Jak zjist\u00edm stav sv\u00e9 \u017e\u00e1dosti?<\/p>

\n

Pro zji\u0161t\u011bn\u00ed aktu\u00e1ln\u00edho stavu va\u0161\u00ed reklamace pou\u017eijte n\u00e1stroj pro sledov\u00e1n\u00ed stavu<\/a>, kde zad\u00e1te ID va\u0161\u00ed registrace a va\u0161i registrovanou e-mailovou adresu.<\/p>\n<\/div><\/div>\n\n\n\n

O13. Jak se dozv\u00edm, kdy bude dod\u00e1no n\u00e1hradn\u00ed kolo?<\/p>

\n

Po\u0161leme informace o dod\u00e1n\u00ed DHL na e-mailovou adresu uvedenou v registraci. Bude obsahovat odkaz, kde m\u016f\u017eete kdykoliv sledovat cestu z\u00e1silky.<\/p>\n<\/div><\/div>\n\n\n\n

O14. Moje reklamace byla zam\u00edtnuta. Bude mi kolo automaticky vr\u00e1ceno?<\/p>

\n

Ne. Centrum technick\u00e9 podpory v\u00e1m nepo\u0161le zp\u011bt, ani nezaplat\u00ed dopravu zam\u00edtnut\u00fdch kol. M\u016f\u017eete si zajistit vyzvednut\u00ed kola, kter\u00e9 v\u00e1m m\u00e1 b\u00fdt vr\u00e1ceno, na va\u0161e n\u00e1klady. Kolo bude u n\u00e1s skladov\u00e1no 14 kalend\u00e1\u0159n\u00edch dn\u016f od data vyj\u00e1d\u0159en\u00ed k reklamaci. Po uplynut\u00ed 14 kalend\u00e1\u0159n\u00edch dn\u016f ji\u017e nebude mo\u017en\u00e9 si kolo vyzvednout a kolo bude se\u0161rotov\u00e1no.<\/p>\n\n\n\n

Kolo si lze vyzvednout na adrese:<\/p>\n\n\n\n

Howmet-K\u00f6f\u00e9m Ltd.: Verseci u. 1-15, H-8000 Sz\u00e9kesfeh\u00e9rv\u00e1r<\/p>\n<\/div><\/div>\n\n\n\n

O15. Moje reklamovan\u00e9 kolo je vybaveno ventilem TPMS a senzorem TPMS \/ syst\u00e9mem TPMS jak\u00e9hokoli druhu, bude to tak\u00e9 vym\u011bn\u011bno?<\/p>

\n

Ne, v p\u0159\u00edpad\u011b, \u017ee bude reklamace uzn\u00e1na, Fleet Service Center nevr\u00e1t\u00ed ani nevym\u011bn\u00ed \u017e\u00e1dn\u00e9 sou\u010d\u00e1sti souvisej\u00edc\u00ed s TPMS ani jin\u00e9 sou\u010d\u00e1sti.<\/p>\n\n\n\n

Doporu\u010duje se proto demontovat ventily, ventily pro TPMS, sn\u00edma\u010de TPMS a dal\u0161\u00ed d\u00edly.<\/p>\n\n\n\n

Nov\u00e9 n\u00e1hradn\u00ed kolo v\u00e1m bude dod\u00e1no s namontovan\u00fdm b\u011b\u017en\u00fdm ventilem.<\/p>\n<\/div><\/div>\n\n\n\n

O16. Kde mohu sledovat stav sv\u00e9 registrace kola?<\/p>

\n

Stav va\u0161eho registra\u010dn\u00edho formul\u00e1\u0159e disku m\u016f\u017eete zkontrolovat na str\u00e1nce pro sledov\u00e1n\u00ed stavu registra\u010dn\u00edho formul\u00e1\u0159e disku.\u00a0<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"Kontakt\"\/
\"\"\/<\/div>

Kontakt<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Sortiment
\"\"\/<\/div>

Sortiment disk\u016f<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Kde
\"\"\/<\/div>

Kde lze zakoupit<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Produktov\u00e1
\"\"\/<\/div>

Produktov\u00e1 Literatura<\/h4><\/div>
<\/div><\/div><\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"protected_reviewer_email":"","editor_notices":[],"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAlcoa Wheels | Technick\u00e9 informace | Z\u00e1kaznick\u00e1 podpora | \u010cast\u00e9 dotazy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alcoawheels.com\/europe\/cs\/casto-kladene-otazky\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u010cast\u00e9 dotazy\" \/>\n<meta property=\"og:url\" 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