{"id":44,"date":"2023-05-26T14:28:19","date_gmt":"2023-05-26T14:28:19","guid":{"rendered":"https:\/\/www.alcoawheels.com\/europe\/ro\/?page_id=44"},"modified":"2025-02-10T20:17:50","modified_gmt":"2025-02-10T18:17:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.alcoawheels.com\/europe\/ro\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\"Frequently

\u00centreb\u0103ri frecvente<\/h1><\/div><\/div><\/div>\n\n\n\n

R\u0102SPUNSURI LA \u00ceNTREB\u0102RILE DVS.<\/h4>
\n

\u00ce1. Doresc mai multe informa\u0163ii despre produse, inclusiv detalii tehnice.<\/p>

\n

Informa\u0163iile tehnice pot fi desc\u0103rcate din sec\u0163iunea Resurse\/Desc\u0103rc\u0103ri<\/a> <\/a>.<\/p>\n\n\n\n

Vizita\u0163i pagina Contact<\/a>, pentru a lua leg\u0103tura cu unul dintre angaja\u0163ii no\u015ftri de la ALCOA\u00ae<\/sup> WHEELS Sales and Fleet Managers.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce2. Doresc s\u0103 cump\u0103r jante de la ALCOA\u00ae<\/sup> WHEELS. Pe cine s\u0103 contactez?<\/p>

\n

Pentru solicit\u0103ri de produse, contacta\u0163i cel mai apropiat distribuitor ALCOA\u00ae<\/sup> WHEELS, din lista de aici<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce3. Primesc o jant\u0103 de rezerv\u0103, c\u00e2nd expediez cererea c\u0103tre Fleet Service Center?<\/p>

\n

Nu, Fleet Service Center nu ofer\u0103 jante de rezerv\u0103.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce4. C\u00e2t timp dureaz\u0103 p\u00e2n\u0103 c\u00e2nd sose\u015fte janta nou\u0103?<\/p>

\n

Dup\u0103 acceptarea cererii dvs., v\u0103 va fi expediat\u0103 o jant\u0103 nou\u0103. Timpul depinde de diver\u015fi factori, cum ar fi loca\u0163ia, tipul de jant\u0103 \u015fi planul de produc\u0163ie curent al fabricii noastre. Contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET) pentru a afla care este situa\u0163ia.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce5. Am jante Dura-Bright\u00ae<\/sup> de la Alcoa Wheels. Cum le pot men\u0163ine luciul?<\/p>

\n

Citi\u0163i instruc\u0163iuni de cur\u0103\u0163are <\/a>\u015fi urm\u0103ri\u0163i secven\u0163a video<\/a>. Howmet ofer\u0103, de asemenea, o gam\u0103 larg\u0103 de accesorii ALCOA\u00ae<\/sup> WHEELS. Pentru mai multe informa\u0163ii, consulta\u0163i bro\u015fura<\/a>.<\/p>\n\n\n\n

Produsele ALCOA\u00ae<\/sup> WHEELS pentru cur\u0103\u0163area \u015fi \u00eentre\u0163inerea jantelor pot fi achizi\u0163ionate de la distribuitorii oficiali ALCOA\u00ae<\/sup> WHEELS, enumera\u0163i aici<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce6. Am o jant\u0103 de la ALCOA\u00ae<\/sup> WHEELS finisat\u0103 cu peria circular\u0103, care are pete pe suprafa\u0163\u0103. Pot depune reclama\u0163ie pentru aceasta?<\/p>

\n

Nu, deoarece Fleet Service Center nu va accepta aceast\u0103 reclama\u0163ie. Acest tip de problem\u0103 va fi analizat numai dac\u0103 janta are un tratament Dura-Bright\u00ae<\/sup> al suprafe\u0163ei.<\/p>\n\n\n\n

Pentru mai multe informa\u0163ii privind \u00eentre\u0163inerea corespunz\u0103toare, desc\u0103rca\u0163i prospectul pentru cur\u0103\u0163are<\/a>. Produsele ALCOA\u00ae<\/sup> WHEELS pentru cur\u0103\u0163area \u015fi \u00eentre\u0163inerea jantelor pot fi achizi\u0163ionate de la distribuitorii oficiali ALCOA\u00ae<\/sup> WHEELS, enumera\u0163i aici<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce7. Nu pot g\u0103si marcajul\/data produc\u0163iei.<\/p>

\n

Privi\u0163i zona marcat\u0103 \u00een imagine. Data marcat\u0103 (LLZZAA) este un num\u0103r format din 6 cifre. Primele dou\u0103 cifre indic\u0103 luna, urm\u0103toarele 2 ziua, iar ultimele 2 anul. Exemplul ata\u015fat se refer\u0103 la o jant\u0103 produs\u0103 pe 30 august 2017.<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

\u00ce8. Nu pot depune cererea. Formularul de \u00eenregistrare nu accept\u0103 datele pe care le-am introdus.<\/p>

\n

Contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET) pentru asisten\u0163\u0103.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce9. Nu am primit confirmarea dup\u0103 \u00eenregistrare. Ce fac acum?<\/p>

\n

Mai \u00eent\u00e2i, verifica\u0163i folderul cu mesaje de intrare, precum \u015fi cele cu spam \u015fi cu mesaje nedorite. Confirmarea trebuie s\u0103 fi fost expediat\u0103 la adresa de e-mail cu care v-a\u0163i \u00eenregistrat. \u00cen cazul \u00een care tot nu pute\u0163i s\u0103-l g\u0103si\u0163i, contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) ca s\u0103 verifice stadiul expedierii.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce10. Tichetul DHL nu a sosit \u00een cele 5 zile prev\u0103zute. Ce s\u0103 fac?<\/p>

\n

Mai \u00eent\u00e2i, verifica\u0163i folderul cu mesaje de intrare, precum \u015fi cele cu spam \u015fi cu mesaje nedorite. Confirmarea trebuie s\u0103 fi fost expediat\u0103 la adresa de e-mail cu care v-a\u0163i \u00eenregistrat. \u00cen cazul \u00een care tot nu pute\u0163i s\u0103-l g\u0103si\u0163i, contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET).<\/p>\n\n\n\n

Re\u0163ine\u0163i! Nu folosi\u0163i niciodat\u0103 documente de expediere scrise de m\u00e2n\u0103. Folosi\u0163i numai tichetele electronice DHL. \u00cen cazul \u00een care \u00eent\u00e2mpina\u0163i probleme, contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>)sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET).<\/p>\n\n\n\n

<<Document de livrare DHL corect>><\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

\u00ce11. DHL \u00eenc\u0103 nu a colectat janta pentru care am solicitat aplicarea garan\u0163iei. Ce s\u0103 fac?<\/p>

\n

Mai \u00eent\u00e2i, verifica\u0163i dac\u0103 a\u0163i primit documentul electronic DHL de expediere. Acesta a fost trimis la adresa de e-mail cu care v-a\u0163i \u00eenregistrat. Nu uita\u0163i s\u0103 verifica\u0163i \u015fi folderele cu mesaje nesolicitate \u015fi cu spam. Suna\u0163i la num\u0103rul regional DHL indicat pe document, pentru a v\u0103 informa despre stadiul prelu\u0103rii. Indica\u0163i num\u0103rul de referin\u0163\u0103 DHL men\u0163ionat \u00een e-mail.<\/p>\n\n\n\n

Re\u0163ine\u0163i! Tip\u0103ri\u0163i formularul cu tichetul Alcoa Wheels \u015fi ata\u015fa\u0163i-l corect la janta ambalat\u0103, \u00eenainte de preluare. Evita\u0163i documentele scrise de m\u00e2n\u0103. \u00cen cazul \u00een care nu este posibil, alege\u0163i serviciul \u201eEconomy select\u201c.<\/em><\/p>\n\n\n\n

\u00cen cazul \u00een care nu a\u0163i primit confirmarea, contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET).<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce12. Cum aflu dac\u0103 cererea mea a fost acceptat\u0103 sau respins\u0103? Cum \u0219tiu care este situa\u021bia cererii mele?<\/p>

\n

\u00cen cazul \u00een care cererea dvs. a fost respins\u0103, v\u0103 vom expedia raportul privind garan\u0163ia, \u00een care este explicat\u0103 complet investiga\u0163ia noastr\u0103. Dac\u0103 cererea dvs. a fost acceptat\u0103, v\u0103 va fi expediat\u0103 o jant\u0103 nou\u0103. Pentru orice \u00eentreb\u0103ri, contacta\u0163i Fleet Service Center prin e-mail (fleet@howmet.com<\/a>) sau telefonic (\"\" +36-22-531841<\/a> de luni p\u00e2n\u0103 vineri: 8.00-16.30 CET). Men\u0163iona\u0163i ID-ul de \u00eenregistrare indicat \u00een scrisoarea de confirmare.<\/p>\n\n\n\n

V\u0103 rug\u0103m s\u0103 utiliza\u021bi status tracker-ul<\/a> pentru a ob\u021bine cele mai recente informa\u021bii privind situa\u021bia cererii dumneavoastr\u0103, introduc\u00e2nd ID-ul de \u00eenregistrare \u0219i adresa dvs. de e-mail \u00eenregistrat\u0103.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce13. Cum \u015ftiu c\u00e2nd va sosi janta \u00eenlocuitoare?<\/p>

\n

V\u0103 vom expedia informa\u0163iile DHL privind expedierea, la adresa de e-mail cu care v-a\u0163i \u00eenregistrat. Acestea vor con\u0163ine un link de urm\u0103rire, astfel \u00eenc\u00e2t s\u0103 pute\u0163i monitoriza \u00een permanen\u0163\u0103 procesul.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce14. Janta mea a fost respins\u0103. \u00cemi va returnat\u0103 automat?<\/p>

\n

Nu, Fleet Service Center nu va returna, nici nu va achita livrarea jantelor respinse. V\u0103 \u00eencuraj\u0103m s\u0103 aranja\u0163i, pe cheltuiala dvs., preluarea jantei care trebuie returnat\u0103. Janta va r\u0103m\u00e2ne la noi timp de 14 zile calendaristice de la data cre\u0103rii raportului de garan\u0163ie. Odat\u0103 ce cele 14 zile calendaristice au trecut, nu se mai poate stabili preluarea, iar janta va fi dat\u0103 la de\u015feuri.<\/p>\n\n\n\n

Jantele pot fi preluate de la adresa urm\u0103toare:<\/p>\n\n\n\n

Howmet-K\u00f6f\u00e9m Ltd.: Verseci u. 1-15, H-8000 Sz\u00e9kesfeh\u00e9rv\u00e1r <\/p>\n<\/div><\/div>\n\n\n\n

\u00ce15. Roata mea revendicat\u0103 este echipat\u0103 cu o supap\u0103 TPMS \u0219i un senzor TPMS\/sistem TPMS de orice fel, va fi \u0219i acesta \u00eenlocuit?<\/p>

\n

Nu, \u00een cazul \u00een care revendicarea este acceptat\u0103 pentru garan\u021bie, Centrul de service pentru flote nu va returna \u0219i nu va \u00eenlocui nicio parte aferent\u0103 TPMS sau alte piese.<\/p>\n\n\n\n

Se recomand\u0103 demontarea supapelor, supapelor pentru TPMS, senzorilor TPMS \u0219i a altor piese.<\/p>\n\n\n\n

Noua roat\u0103 de schimb care v\u0103 va fi returnat\u0103 va veni cu o supap\u0103 obi\u0219nuit\u0103 montat\u0103.<\/p>\n<\/div><\/div>\n\n\n\n

\u00ce16. Unde pot urm\u0103ri stadiul \u00eenregistr\u0103rii ro\u021bii mele?<\/p>

\n

Stadiul formularului dvs. de \u00eenregistrare a ro\u021bii poate fi verificat pe site-ul Wheel Registration Form Status Tracker .<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"Contacta\u0163i\"\/
\"\"\/<\/div>

Contacta\u0163i<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Gama
\"\"\/<\/div>

Gama de jante<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"De
\"\"\/<\/div>

De unde se cump\u0103r\u0103<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Desc\u0103rc\u0103ri\"\/
\"\"\/<\/div>

Desc\u0103rc\u0103ri<\/h4><\/div>
<\/div><\/div><\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"protected_reviewer_email":"","editor_notices":[],"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAlcoa Wheels | Aspecte tehnice | Fleet Service Center | FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alcoawheels.com\/europe\/ro\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.alcoawheels.com\/europe\/ro\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Europe 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