{"id":43,"date":"2023-05-26T15:13:06","date_gmt":"2023-05-26T15:13:06","guid":{"rendered":"https:\/\/www.alcoawheels.com\/europe\/sv\/?page_id=43"},"modified":"2025-05-22T15:17:36","modified_gmt":"2025-05-22T12:17:36","slug":"vanliga-fragor","status":"publish","type":"page","link":"https:\/\/www.alcoawheels.com\/europe\/sv\/vanliga-fragor\/","title":{"rendered":"Vanliga fr\u00e5gor"},"content":{"rendered":"\n
\"Frequently

Vanliga fr\u00e5gor<\/h1><\/div><\/div><\/div>\n\n\n\n

FR\u00c5GOR OCH SVAR.<\/h4>
\n

F1. Jag vill ha mer information om era produkter inklusive tekniska detaljer.<\/p>

\n

Teknisk information kan laddas ned i avsnittet Resurser\/Nedladdningar<\/a>.<\/p>\n\n\n\n

G\u00e5 till sidan Kontakt<\/a> <\/a>f\u00f6r att ta kontakt med en av v\u00e5ra medarbetare p\u00e5 ALCOA\u00ae<\/sup> WHEELS.<\/p>\n<\/div><\/div>\n\n\n\n

F2. Jag vill k\u00f6pa Alcoa-f\u00e4lgar. Vem ska jag kontakta?<\/p>

\n

F\u00f6r f\u00f6rfr\u00e5gningar kan du kontakta n\u00e4rmaste Alcoa Wheels-distribut\u00f6r som finns med h\u00e4r<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

F3. F\u00e5r jag en reservf\u00e4lg n\u00e4r jag skickat in ett anspr\u00e5k till Fleet Service Center?<\/p>

\n

Nej, Fleet Service Center erbjuder inga reservf\u00e4lgar.<\/p>\n<\/div><\/div>\n\n\n\n

F4. Hur l\u00e4nge dr\u00f6jer det innan den nya f\u00e4lgen levereras?<\/p>

\n

N\u00e4r din anspr\u00e5k har godk\u00e4nts kommer en ny f\u00e4lg att skickas till dig. Ledtiden beror p\u00e5 olika faktorer, t.ex. plats, typ av f\u00e4lg och den aktuella produktionsplanen p\u00e5 v\u00e5r fabrik. Kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) eller telefon (\"\" +36-22-531841<\/a> fr\u00e5n m\u00e5ndag till fredag: 8.00-16:30 CET) f\u00f6r en statusuppdatering.<\/p>\n<\/div><\/div>\n\n\n\n

F5. Jag har Dura-Bright\u00ae<\/sup> Alcoa-f\u00e4lgar. Hur h\u00e5ller jag dem blanka?<\/p>

\n

L\u00e4s reng\u00f6ringsanvisningarna <\/a>och titta p\u00e5  filmen<\/a>. Howmet erbjuder \u00e4ven ett stort utbud av tillbeh\u00f6rsprodukter f\u00f6r Alcoa-f\u00e4lgar. Mer information finns i v\u00e5r broschyr<\/a>.<\/p>\n\n\n\n

Alcoa Wheels reng\u00f6rings- och underh\u00e5llsprodukter s\u00e4ljs av v\u00e5ra officiella Alcoa Wheels-distribut\u00f6rer som finns med h\u00e4r<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

F6. Jag har en Brushed Alcoa-f\u00e4lg med prickar p\u00e5 ytan. Kan jag g\u00f6ra anspr\u00e5k p\u00e5 garantin f\u00f6r detta?<\/p>

\n

Nej, Fleet Service Center kommer inte att godk\u00e4nna ett s\u00e5dant anspr\u00e5k. Denna typ av problem kommer endast att unders\u00f6kas om f\u00e4lgen f\u00e5tt Dura-Bright\u00ae<\/sup> ytbehandling.<\/p>\n\n\n\n

F\u00f6r mer information om korrekt underh\u00e5ll kan du ladda ned v\u00e5rt reng\u00f6ringsblad<\/a>. Alcoa Wheels reng\u00f6rings- och underh\u00e5llsprodukter s\u00e4ljs av v\u00e5ra officiella Alcoa Wheels-distribut\u00f6rer som finns med h\u00e4r<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

F7. Jag hittar inte m\u00e4rkningen\/tillverkningsdatum.<\/p>

\n

Se omr\u00e5det som \u00e4r markerat p\u00e5 bilden. M\u00e4rkningens datum (MMDD\u00c5\u00c5) \u00e4r ett nummer med 6 siffror. De f\u00f6rsta 2 siffrorna h\u00e4nvisar till m\u00e5naden, f\u00f6ljande 2 till dagen och de sista 2 till \u00e5ret. Det bifogade exemplet h\u00e4nvisar till en f\u00e4lg som tillverkades den 30 augusti 2017.<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

F8. Jag kan inte skicka in mitt anspr\u00e5k. Registreringsformul\u00e4ret accepterar inte uppgifterna jag lagt in.<\/p>

\n

Kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) eller telefon (\"\" +36-22-531841<\/a> fr\u00e5n m\u00e5ndag till fredag: 8.00-16:30 CET) f\u00f6r att f\u00e5 hj\u00e4lp.<\/p>\n<\/div><\/div>\n\n\n\n

F9. Jag har inte f\u00e5tt n\u00e5gon bekr\u00e4ftelse p\u00e5 registreringen. Vad ska jag g\u00f6ra?<\/p>

\n

Kontrollera f\u00f6rst din inkorg och skr\u00e4ppostmappar. Bekr\u00e4ftelsen ska ha skickats till den e-postadress du anv\u00e4nde f\u00f6r registreringen. Om du fortfarande inte kan hitta bekr\u00e4ftelsen ska du kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) De kontrollerar om bekr\u00e4ftelsen har skickats.<\/p>\n<\/div><\/div>\n\n\n\n

F10. DHL-fraktsedeln har inte kommit inom de ber\u00e4knade 5 dagarna. Vad ska jag g\u00f6ra?<\/p>

\n

Kontrollera f\u00f6rst din inkorg och skr\u00e4ppostmappar. Fraktsedeln ska ha skickats till den e-postadress du anv\u00e4nde f\u00f6r registreringen. Om du fortfarande inte kan hitta fraktsedeln ska du kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) eller telefon (\"\" +36-22-531841<\/a> fr\u00e5n m\u00e5ndag till fredag: 8.00-16:30 CET).<\/p>\n\n\n\n

Obs! Anv\u00e4nd aldrig handskrivna fraktdokument. Anv\u00e4nd endast den elektroniska DHL-fraktsedeln. Vid problem ska du kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) eller telefon (\"\" +36-22-531841<\/a> fr\u00e5n m\u00e5ndag till fredag: 8.00-16:30 CET).<\/p>\n\n\n\n

<<Korrekt DHL-fraktsedel>><\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

F11. DHL har \u00e4nnu inte h\u00e4mtat f\u00e4lgen som ska unders\u00f6kas. Vad ska jag g\u00f6ra?<\/p>

\n

Kontrollera f\u00f6rst att du f\u00e5tt den elektroniska DHL-fraktsedeln. Den skickades till e-postadressen du anv\u00e4nde vid registreringen. Gl\u00f6m inte att \u00e4ven kontrollera skr\u00e4ppostmappar. Ring det lokala DHL-numret som anges p\u00e5 dokumentet f\u00f6r att f\u00e5 statusinformation. H\u00e4nvisa till DHL-referensnumret som anges i e-postmeddelandet.<\/p>\n\n\n\n

Obs! Skriv ut ALCOA\u00ae<\/sup> WHEELS-fraktsedeln och f\u00e4st den ordentligt p\u00e5 den f\u00f6rpackade f\u00e4lgen innan den h\u00e4mtas. Undvik handskrivna dokument. Om detta inte \u00e4r m\u00f6jligt v\u00e4ljer du tj\u00e4nsten “Ekonomival”.<\/em><\/p>\n\n\n\n

Om du inte f\u00e5tt en bekr\u00e4ftelse ska du kontakta Fleet Service Center via e-post (fleet@howmet.com<\/a>) eller telefon (\"\" +36-22-531841<\/a> fr\u00e5n m\u00e5ndag till fredag: 8.00-16:30 CET).<\/p>\n<\/div><\/div>\n\n\n\n

F12. Hur vet jag om mitt \u00e4rende har godk\u00e4nts eller avslagits? Var kan jag kontrollera statusen f\u00f6r mitt \u00e4rende?<\/p>

\n

Anv\u00e4nd l\u00e4nken<\/a> f\u00f6r att se den senaste informationen om ditt \u00e4rende. Ange ditt f\u00e4lg\u00e4rende-ID och den e-postadress du anv\u00e4nde vid registreringen.<\/p>\n<\/div><\/div>\n\n\n\n

F13. Hur vet jag n\u00e4r den nya f\u00e4lgen levereras?<\/p>

\n

Vi skickar fraktinformationen fr\u00e5n DHL till e-postadressen du anv\u00e4nde vid registreringen. Den inneh\u00e5ller en sp\u00e5rningsl\u00e4nk s\u00e5 att du kan f\u00f6lja ditt paket.<\/p>\n<\/div><\/div>\n\n\n\n

F14. Min f\u00e4lg avvisades. Kommer den automatiskt att returneras till mig?<\/p>

\n

Nej, Fleet Service Center kommer inte att returnera eller betala leverans av avvisade f\u00e4lgar. Du kan sj\u00e4lv p\u00e5 egen bekostnad ordna att f\u00e4lgen h\u00e4mtas och levereras till dig. F\u00e4lgen stannar i v\u00e5r anl\u00e4ggning i 14 kalenderdagar fr\u00e5n det datum d\u00e5 garantirapporten skapades. N\u00e4r 14 kalenderdagar har f\u00f6rflutit \u00e4r det inte l\u00e4ngre m\u00f6jligt att h\u00e4mta f\u00e4lgen och f\u00e4lgen skrotas.<\/p>\n\n\n\n

F\u00e4lgen kan h\u00e4mtas p\u00e5 f\u00f6ljande adress:<\/p>\n\n\n\n

Howmet-K\u00f6f\u00e9m Ltd.: Verseci u. 1-15, H-8000 Sz\u00e9kesfeh\u00e9rv\u00e1r<\/p>\n<\/div><\/div>\n\n\n\n

F15. Min p\u00e5st\u00e5dda f\u00e4lg \u00e4r f\u00f6rsedd med en TPMS-ventil och TPMS-sensor \/ TPMS-system av n\u00e5got slag, kommer det att bytas ut ocks\u00e5?<\/p>

\n

Nej, om anspr\u00e5ket accepteras f\u00f6r garanti, kommer Fleet Service Center inte att returnera eller ers\u00e4tta n\u00e5gra TPMS-relaterade eller andra delar.<\/p>\n\n\n\n

Det rekommenderas att demontera ventiler, ventiler f\u00f6r TPMS, TPMS-sensorer och andra delar.<\/p>\n\n\n\n

Den nya ers\u00e4ttningsf\u00e4lgen som kommer att returneras till dig kommer med en vanlig ventil monterad.<\/p>\n<\/div><\/div>\n\n\n\n

F16. Var kan jag kontrollera status p\u00e5 mitt f\u00e4lg\u00e4rende?<\/p>

\n

Statusen f\u00f6r ditt f\u00e4lg\u00e4rende kan du kontrollera via Statuskontroll f\u00f6r f\u00e4lg\u00e4rende.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"Kontakta\"\/
\"\"\/<\/div>

Kontakta<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"F\u00e4lgsortiment\"\/
\"\"\/<\/div>

F\u00e4lgsortiment<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"\u00c5terf\u00f6rs\u00e4ljare\"\/
\"\"\/<\/div>

\u00c5terf\u00f6rs\u00e4ljare<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Produktdokumentation\"\/
\"\"\/<\/div>

Produktdokumentation<\/h4><\/div>
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