{"id":67,"date":"2023-05-28T13:06:57","date_gmt":"2023-05-28T13:06:57","guid":{"rendered":"https:\/\/www.alcoawheels.com\/europe\/tr\/?page_id=67"},"modified":"2025-02-10T21:29:38","modified_gmt":"2025-02-10T18:29:38","slug":"sss","status":"publish","type":"page","link":"https:\/\/www.alcoawheels.com\/europe\/tr\/sss\/","title":{"rendered":"SSS"},"content":{"rendered":"\n
\"Frequently

S\u0131k\u00e7a sorulan sorular<\/h1><\/div><\/div><\/div>\n\n\n\n

SORULARINIZ CEVAPLANDI.<\/h4>
\n

S1. Teknik ayr\u0131nt\u0131lar dahil olmak \u00fczere \u00fcr\u00fcnleriniz hakk\u0131nda daha fazla bilgi istiyorum.<\/p>

\n

Teknik bilgiler Kaynaklar\/ \u0130ndirmeler<\/a> <\/a>b\u00f6l\u00fcm\u00fcnden indirilebilir.<\/p>\n\n\n\n

Alcoa Wheels Sat\u0131\u015f ve Filo Y\u00f6neticilerimizden biriyle ileti\u015fime ge\u00e7mek i\u00e7in <\/a>\u0130leti\u015fim<\/a> <\/a>sayfas\u0131n\u0131 ziyaret edin.<\/p>\n<\/div><\/div>\n\n\n\n

S2. ALCOA\u00ae<\/sup> WHEELS \u00fcr\u00fcnleri sat\u0131n almak istiyorum. Kiminle ileti\u015fime ge\u00e7meliyim?<\/p>

\n

Sorular\u0131n\u0131z i\u00e7in burada<\/a> <\/a>listelenen size en yak\u0131n ALCOA\u00ae<\/sup> WHEELS Distrib\u00fct\u00f6r\u00fc ile ileti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n

S3. Filo Servis Merkezine talep g\u00f6nderirken yedek bir jant alacak m\u0131y\u0131m?<\/p>

\n

Hay\u0131r, Filo Servis Merkezi yedek jant sa\u011flamaz.<\/p>\n<\/div><\/div>\n\n\n\n

S4. Yeni jant\u0131n ula\u015fmas\u0131 ne kadar s\u00fcrer?<\/p>

\n

Talebiniz kabul edildikten sonra size yeni bir jant g\u00f6nderilecek. Teslim s\u00fcresi konum, jant\u0131n tipi ve fabrikam\u0131z\u0131n fiili \u00fcretim plan\u0131 gibi \u00e7e\u015fitli fakt\u00f6rlere ba\u011fl\u0131d\u0131r. Durum g\u00fcncellemesi i\u00e7in e-posta (fleet@howmet.com<\/a>) veya telefon (\"\" +36-22-531841<\/a> \u00c7al\u0131\u015fma saatleri : Hafta i\u00e7i 08.00-16.30 CET aras\u0131) arac\u0131l\u0131\u011f\u0131yla Filo Servis Merkezi ile ileti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n

S5. Dura-Bright\u00ae<\/sup> Alcoa Wheels \u00fcr\u00fcn\u00fcne sahibim. Nas\u0131l parlak tutabilirim?<\/p>

\n

Sundu\u011fumuz temizleme talimatlar\u0131n\u0131 <\/a>okuyun ve videomuzu <\/a>izleyin. Howmet ayr\u0131ca geni\u015f bir ALCOA\u00ae<\/sup> WHEELS markal\u0131 aksesuar \u00fcr\u00fcn yelpazesi sunar. Daha fazla bilgi i\u00e7in bro\u015f\u00fcr\u00fcm\u00fcze <\/a>ba\u015fvurun.<\/p>\n\n\n\n

Alcoa Wheels temizlik ve bak\u0131m \u00fcr\u00fcnleri burada<\/a> <\/a>listelenen resmi ALCOA\u00ae<\/sup> WHEELS Distrib\u00fct\u00f6rlerimizden sat\u0131n al\u0131nabilir.<\/p>\n<\/div><\/div>\n\n\n\n

S6. Elimde y\u00fczeyinde lekeler olan bir Brushed Alcoa\u00ae<\/sup> Wheel var. Bunun i\u00e7in talep a\u00e7abilir miyim?<\/p>

\n

Filo Servis Merkezi bu talebi kabul etmeyece\u011fi i\u00e7in hay\u0131r. Bu t\u00fcr bir sorun yaln\u0131zca janta Dura-Bright\u00ae<\/sup> y\u00fczey i\u015flemi uygulanm\u0131\u015fsa incelenecektir.<\/p>\n\n\n\n

Uygun bak\u0131m hakk\u0131nda daha fazla bilgi i\u00e7in temizlik bro\u015f\u00fcr\u00fcm\u00fcz\u00fc <\/a>indirin. Alcoa Wheels temizlik ve bak\u0131m \u00fcr\u00fcnleri burada<\/a> <\/a>listelenen resmi Alcoa Wheels Distrib\u00fct\u00f6rlerimizden sat\u0131n al\u0131nabilir.<\/p>\n<\/div><\/div>\n\n\n\n

S7. Rulo damga\/\u00fcretim tarihini bulam\u0131yorum.<\/p>

\n

L\u00fctfen resimdeki i\u015faretli alana bak\u0131n. Rulo damga tarihi (AAGGYY) 6 haneli bir say\u0131d\u0131r. \u0130lk 2 hane ay\u0131, sonraki 2 g\u00fcn\u00fc ve son 2 y\u0131l\u0131 ifade eder. Ekteki \u00f6rnek 30 A\u011fustos 2017 tarihinde \u00fcretilmi\u015f bir jant\u0131 g\u00f6sterir.<\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

S8. Talebimi g\u00f6nderemiyorum. Kay\u0131t formu sa\u011flad\u0131\u011f\u0131m verileri kabul etmiyor.<\/p>

\n

Destek i\u00e7in e-posta (fleet@howmet.com<\/a>) veya telefon (\"\" +36-22-531841<\/a> \u00c7al\u0131\u015fma saatleri : Hafta i\u00e7i 08.00-16.30 CET aras\u0131) arac\u0131l\u0131\u011f\u0131yla Filo Servis Merkezi ile ileti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n

S9. Kay\u0131t i\u015fleminden sonra onay bildirimi almad\u0131m. \u015eimdi ne yapmal\u0131y\u0131m?<\/p>

\n

\u00d6ncelikle gelen kutunuzun yan\u0131 s\u0131ra istenmeyen ve \u00f6nemsiz posta klas\u00f6rlerinizi kontrol edin. Onay bildiriminin kay\u0131t s\u0131ras\u0131nda kulland\u0131\u011f\u0131n\u0131z e-posta adresine g\u00f6nderilmi\u015f olmas\u0131 gerekir. Bildirimi yine de bulam\u0131yorsan\u0131z talep durumunuzu kontrol edebilmeleri i\u00e7in Filo Servis Merkezi ile e-posta (fleet@howmet.com<\/a>) arac\u0131l\u0131\u011f\u0131yla ileti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n

S10. DHL bileti \u00f6ng\u00f6r\u00fclen 5 g\u00fcn i\u00e7erisinde ula\u015fmad\u0131. Ne yapmal\u0131y\u0131m?<\/p>

\n

\u00d6ncelikle gelen kutunuzun yan\u0131 s\u0131ra istenmeyen ve \u00f6nemsiz posta klas\u00f6rlerinizi kontrol edin. Onay bildiriminin kay\u0131t s\u0131ras\u0131nda kulland\u0131\u011f\u0131n\u0131z e-posta adresine g\u00f6nderilmi\u015f olmas\u0131 gerekir. Bildirimi yine de bulam\u0131yorsan\u0131z talep durumunuzu kontrol edebilmeleri i\u00e7in Filo Servis Merkezi ile e-posta (fleet@howmet.com<\/a>) veya telefon (\"\" +36-22-531841<\/a> \u00c7al\u0131\u015fma saatleri : Hafta i\u00e7i 08.00-16.30 CET aras\u0131) arac\u0131l\u0131\u011f\u0131yla ileti\u015fime ge\u00e7in.<\/p>\n\n\n\n

Dikkat! Asla elle yaz\u0131lm\u0131\u015f nakliye belgeleri kullanmay\u0131n. Yaln\u0131zca DHL elektronik biletleri kullan\u0131n. Sorun ya\u015fanmas\u0131 durumunda Filo Servis Merkezi ile e-posta (fleet@howmet.com<\/a>) veya telefon (\"\" +36-22-531841<\/a> \u00c7al\u0131\u015fma saatleri : Hafta i\u00e7i 08.00-16.30 CET aras\u0131) arac\u0131l\u0131\u011f\u0131yla ileti\u015fime ge\u00e7in.<\/p>\n\n\n\n

<<Do\u011fru DHL nakliye belgesi>><\/p>\n\n\n\n

\"\"<\/figure>\n<\/div><\/div>\n\n\n\n

S11. DHL hen\u00fcz talep konusu olan jant\u0131m\u0131 almad\u0131. Ne yapmal\u0131y\u0131m?<\/p>

\n

\u00d6ncelikle DHL elektronik nakliye belgesini al\u0131p almad\u0131\u011f\u0131n\u0131z\u0131 kontrol edin. Bu, kay\u0131t s\u0131ras\u0131nda kulland\u0131\u011f\u0131n\u0131z e-posta adresine g\u00f6nderildi. Ayr\u0131ca istenmeyen ve \u00f6nemsiz posta klas\u00f6rlerinizi kontrol etmeyi unutmay\u0131n. Durum hakk\u0131nda bilgi vermek i\u00e7in belgede belirtilen b\u00f6lgesel DHL numaras\u0131n\u0131 aray\u0131n. E-postada sa\u011flanan DHL referans numaras\u0131na bak\u0131n.<\/p>\n\n\n\n

Dikkat! ALCOA\u00ae<\/sup> WHEELS bilet formunu yazd\u0131r\u0131n ve teslim al\u0131nmadan \u00f6nce paketlenen janta uygun bi\u00e7imde yap\u0131\u015ft\u0131r\u0131n. Elle yaz\u0131lm\u0131\u015f belgelerden ka\u00e7\u0131n\u0131n. Bunun m\u00fcmk\u00fcn olmad\u0131\u011f\u0131 durumlarda ‘Economy select (Ekonomi se\u00e7imi)’ servisini se\u00e7in.<\/em><\/p>\n\n\n\n

Herhangi bir onay bildirimi almad\u0131ysan\u0131z Filo Servis Merkezi ile e-posta (fleet@howmet.com<\/a>) veya telefon (\"\" +36-22-531841<\/a> \u00c7al\u0131\u015fma saatleri : Hafta i\u00e7i 08.00-16.30 CET aras\u0131) arac\u0131l\u0131\u011f\u0131yla ileti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n

S12. Talebimin kabul edildi\u011fini veya reddedildi\u011fini nas\u0131l \u00f6\u011frenebilirim? Talebimin durumunu nas\u0131l \u00f6\u011frenebilirim?<\/p>

\n

Girdi\u011finiz talebinizin son durumunu \u00f6\u011frenmek i\u00e7in l\u00fctfen durum izleyicisini<\/a> kullan\u0131n
kay\u0131t kimli\u011fi ve kay\u0131tl\u0131 e-posta adresiniz.<\/p>\n<\/div><\/div>\n\n\n\n

S13. \u0130kame jant\u0131n ne zaman varaca\u011f\u0131n\u0131 nas\u0131l \u00f6\u011frenirim?<\/p>

\n

DHL’nin nakliye bilgilerini kay\u0131t esnas\u0131nda kulland\u0131\u011f\u0131n\u0131z e-posta adresine g\u00f6nderece\u011fiz. S\u00fcreci her an takip edebilmeniz i\u00e7in bir takip ba\u011flant\u0131s\u0131 i\u00e7erecek.<\/p>\n<\/div><\/div>\n\n\n\n

S14. Jant\u0131m reddedildi. Otomatik olarak bana iade edilecek mi?<\/p>

\n

Hay\u0131r, Filo Servis Merkezi reddedilen jantlar\u0131 iade etmeyecek veya paras\u0131n\u0131 iade etmeyecektir. Masraf\u0131n\u0131 kendiniz kar\u015f\u0131lamak suretiyle size iade edilmek \u00fczere jant\u0131n teslim al\u0131nmas\u0131n\u0131 ayarlayabilirsiniz. Jant garanti raporunun olu\u015fturulma tarihinden itibaren 14 g\u00fcn boyunca tesisimizde kalacakt\u0131r. 14 g\u00fcn ge\u00e7tikten sonra jant\u0131n teslim al\u0131nmas\u0131 i\u00e7in ayarlama yapmak art\u0131k m\u00fcmk\u00fcn de\u011fildir ve jant hurdaya \u00e7\u0131kar\u0131l\u0131r.<\/p>\n\n\n\n

Jantlar a\u015fa\u011f\u0131daki adresten al\u0131nabilir:<\/p>\n\n\n\n

Howmet-K\u00f6f\u00e9m Ltd.: Verseci u. 1-15, H-8000 Sz\u00e9kesfeh\u00e9rv\u00e1r <\/p>\n<\/div><\/div>\n\n\n\n

S15. \u015eikayet konusu jant\u0131m bir TPMS s\u00fcbab\u0131 ve herhangi bir TPMS sens\u00f6r\u00fc \/ TPMS sistemi ile donat\u0131lm\u0131\u015f, bu par\u00e7alar da de\u011fi\u015ftirilecek mi?<\/p>

\n

Hay\u0131r, \u015fikayet talebinin garanti i\u00e7inde kabul edilmesi durumunda, Filo Servis Merkezi TPMS donan\u0131m\u0131 ile ilgili t\u00fcm par\u00e7alar\u0131 (s\u00fcbap, sens\u00f6r, vs.) iade etmeyecek veya de\u011fi\u015ftirmeyecektir.<\/p>\n\n\n\n

Bu sebeple, \u015fikayet konusu jant\u0131 g\u00f6ndermeden \u00f6nce, s\u00fcbaplar\u0131n, TPMS s\u00fcbaplar\u0131n\u0131n, TPMS sens\u00f6rlerinin ve di\u011fer TPMS par\u00e7alar\u0131n\u0131n s\u00f6k\u00fclmesi tavsiye edilir.<\/p>\n\n\n\n

Size g\u00f6nderilecek yeni jant normal bir s\u00fcbap tak\u0131l\u0131 olarak gelecektir (\u015eikayete konu olan jant\u0131n\u0131z TPMS donan\u0131ml\u0131 olsa bile).<\/p>\n<\/div><\/div>\n\n\n\n

S16. Tekerlek kayd\u0131m\u0131n durumunu nereden takip edebilirim?<\/p>

\n

Jant tescil formunuzun durumunu Jant Tescil Formu Durum \u0130zleyicisinden kontrol edebilirsiniz.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"\u0130leti\u015fim\"\/
\"\"\/<\/div>

\u0130leti\u015fim<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Jant
\"\"\/<\/div>

Jant \u00c7e\u015fitleri<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"Y\u00fczey
\"\"\/<\/div>

Y\u00fczey \u0130\u015flemleri<\/h4><\/div>
<\/div><\/div><\/a><\/div>
\"\u0130ndirmeler\"\/
\"\"\/<\/div>

\u0130ndirmeler<\/h4><\/div>
<\/div><\/div><\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"protected_reviewer_email":"","editor_notices":[],"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAlcoa Wheels | Teknik | Filo Servis Merkezi | SSS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alcoawheels.com\/europe\/tr\/sss\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SSS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.alcoawheels.com\/europe\/tr\/sss\/\" \/>\n<meta property=\"og:site_name\" content=\"Europe Turkish\" 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